Background

Home Tax Shield ensures homeowners don't pay more than necessary on property taxes by harnessing advanced technology and expert advocacy. The firm streamlines the tax protest process with a simple online sign-up system and maintains competitive fees to maximize savings for their clients. The commitment to transparency and effective service underpins their approach to achieving fair property tax evaluations for homeowners.

Dashboard Development

I developed an intuitive web portal using Retool that empowered the support team to efficiently manage over 12,000 property tax appeals and oversee more than $7 million in assets. This development significantly enhanced the administrative workflow, enabling the team to handle complex data with greater ease and accuracy.

Bulk Updates

To further improve the system's capabilities, I integrated a feature that allowed users to perform bulk edits on property records. This functionality was crucial in enabling large-scale modifications, which saved time and reduced the potential for manual errors, thereby boosting productivity.

Web Sockets

Additionally, I implemented web sockets to synchronize data across user sessions in real time. This ensured that all users had access to the most current data, facilitating better collaboration and decision-making across the platform.

User Experience

I led sessions to gather user feedback, identifying essential improvements that made the application more user-friendly and effective in meeting client needs.

Outcome

My development of the web portal significantly enhanced the team's ability to manage a large volume of tax appeals efficiently. This improvement was pivotal in supporting the company’s goal of reducing tax liabilities for homeowners and improving overall client satisfaction. The feedback sessions also ensured that the application evolved in response to user needs, further enhancing its effectiveness and user engagement.